CONSTRUCTION TRAINING CENTERS OF NEW YORK STATE™
Dynamics of Supervision Part Two
This 1 ½ day interactive workshop will give you the tools and knowledge to truly lead your team toward continuous improvement. Gain insights to key skills and techniques you need to build a cohesive work team that performs well in every situation they face on the job.
The following topics will be covered in this interactive session, so you’ll walk away feeling confident in your role as a supervisor.
• Confront and change the status quo.
• Build teamwork, foster collaboration and build trust among your team members.
• Coach your people for improved work performance.
• Build partnerships through Customer Service excellence.
• Improve team communication, resolve differences and reach consensus.
• Make productivity a reality by transforming resistance into support.
• Identify causes of conflict and resolve problems to keep your team moving toward successful common goals.
• Continue your growth by mastering competencies that empower your people and maximize their performance.
*FULL PAYMENT IS DUE AT REGISTRATION*